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Order &Shipping Information

Everything you need to know about placing orders and shipping for our fire safety products.

How to Place an Order

Ordering fire safety products from Specific Fire Protection Limited is simple and secure. Follow these steps to place your order with confidence.

1

Browse Products

Explore our comprehensive range of fire safety products

2

Add to Cart

Select products and quantities, add to your cart

3

Checkout

Review order details and proceed to secure checkout

4

Confirmation

Receive order confirmation and tracking details

Order Processing Timeline

Order Confirmation (Immediate)

You'll receive an email confirmation immediately after placing your order with order details and estimated delivery timeline.

Order Processing (1-2 Business Days)

Our team reviews your order, checks inventory, and prepares your items for shipping. Custom orders may require additional processing time.

Packaging & Dispatch (1 Business Day)

Your order is carefully packaged with proper fire safety equipment handling protocols and dispatched from our warehouse.

Shipping & Delivery (2-7 Business Days)

Your order is shipped via our trusted logistics partners and delivered to your specified address.

Shipping Information

Shipping Zones & Delivery Times

Metro Cities2-3 business days
Tier 2 Cities3-5 business days
Other Locations5-7 business days

Shipping Methods

Standard Shipping

Free shipping on orders above ₹5,000

Express Shipping

Available for urgent orders (additional charges apply)

White Glove Delivery

Professional installation and setup service

Shipping Costs

Order ValueShipping CostDelivery Time
Below ₹5,000₹2002-7 business days
₹5,000 - ₹25,000Free2-5 business days
Above ₹25,000Free + Express1-3 business days

Special Handling & Requirements

Fire Safety Equipment

All fire safety equipment is handled with special care and follows strict safety protocols during packaging and shipping.

  • Certified packaging materials for fire safety products
  • Temperature-controlled storage when required
  • Special handling for pressurized equipment
  • Compliance with fire safety regulations during transport

Installation Services

For products requiring professional installation, we coordinate delivery with our certified technicians.

  • Pre-delivery site inspection
  • Scheduled delivery and installation
  • Post-installation testing and certification
  • Training for equipment operation

Track Your Order

How to Track

  1. Check your email for tracking number after dispatch
  2. Use the tracking number on our website or carrier's site
  3. Contact our customer service for real-time updates
  4. Receive SMS notifications for delivery status

Delivery Updates

Order dispatched
In transit
Out for delivery
Delivered

Important Shipping Notes

  • • Please ensure someone is available to receive the delivery during business hours
  • • Fire safety equipment requires proper handling - please inspect packages upon delivery
  • • Damaged packages must be reported within 24 hours of delivery
  • • Installation services are scheduled separately after product delivery
  • • Some locations may have restricted delivery due to fire safety regulations

Need Help with Your Order?

Our customer service team is available to help you with any questions about your order, shipping, or delivery. We're committed to ensuring your fire safety needs are met promptly and professionally.

Order Support

+91 9512570090

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM (IST)
Order Processing: Orders placed before 2:00 PM are processed the same day
Emergency Orders: Available for urgent fire safety requirements